Exchange & Cancellation Policy

At VELVENTA, we strive to ensure you love your purchase. Please note that we do not offer returns or refunds. However, we have a hassle-free exchange and cancellation process under the following conditions:

1. Cancellation Policy

Orders can be cancelled within 24 hours of placement.
Once 24 hours have passed, the order goes into processing and cannot be cancelled.
To cancel your order within the timeframe, please contact us immediately.

2. Exchange Policy

We only offer exchanges. No returns or refunds are permitted.
Exchange requests must be raised within 7 days of delivery.
Products must be unused, unwashed, and in original packaging with all tags intact.
Size or fit issues are eligible for exchange (subject to stock availability).
Customized, clearance, or final sale products are not eligible for exchange.

3. Exchange Process

Visit our Contact Us Page and submit an exchange request.
Our team will verify your request and share the instructions for sending the item back.
Once we receive and inspect the item, the exchanged product will be dispatched.

4. Damaged or Wrong Product

In the rare event you receive a defective or incorrect product, please contact us within 48 hours of delivery. We will arrange a free replacement for you.

5. Need Help?

For quick support, visit our Customer Support Page or call us at +91 9017412012.

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